Payment Terms

Prices and quotations

Intersafety Industrial Protection Ltd supplies goods to consumers and businesses. Quotations are valid for 14 calendar days from their date of issue unless stated otherwise.

Prices are in pounds sterling unless agreed otherwise. Where a price is displayed excluding VAT, the applicable VAT must also be accounted for in the total payable. Consumers will be shown the total including applicable VAT and our delivery charges before committing to an order. Any additional branding, artwork or shipping charge requires agreement.

Our standard charge for required artwork redrawing or redigitisation is £20 plus VAT (£24 including VAT at the current 20% rate), subject to your agreement before work starts.

Customers without a credit account

Customers without an approved trade credit account must pay in full before despatch. Website card payments are processed through Dojo using the payment options presented at checkout.

Your bank may require authentication and may show an authorisation or pending transaction before payment is fully completed. A payment confirmation is separate from our acceptance of your order. We will not despatch until the required payment has been successfully received.

If we cannot accept an order for which payment has been taken, we will refund it without undue delay. Please contact us if you believe you have been charged twice or a payment has failed.

Trade credit accounts

Credit is available only where we have approved it. Unless different terms have been expressly agreed in writing, approved trade-account invoices are payable within 30 calendar days from the invoice date. Placing a business order does not itself create a credit account.

Please pay invoices by their agreed due dates and raise invoice queries promptly so that we can investigate. Undisputed amounts remain payable when due.

For overdue business debts, we may claim statutory interest at 8 percentage points above the applicable Bank of England base rate, together with statutory compensation and any recoverable debt-recovery costs, where the Late Payment of Commercial Debts (Interest) Act 1998 applies. This provision does not apply to consumer purchases.

We may suspend further business supplies while undisputed amounts are overdue, after notifying you. We may review credit limits or require advance payment for future orders. A change to future credit terms does not retrospectively change an existing agreed payment deadline.

Ownership of goods passes only when we receive full payment for those goods. This does not change the separate delivery-risk rules or your statutory rights.

Branded orders and overseas costs

The same advance-payment or approved-credit arrangements apply to branded orders unless we agree specific terms in writing. Payment does not remove your remedies for faulty or incorrectly supplied goods. Personalised goods are excluded from change-of-mind returns as explained in our Refund Policy.

For overseas orders, enhanced carriage and any export-handling charges payable to us will be quoted before acceptance. Destination import duties, local taxes, tariffs and customs-clearance charges are the customer's responsibility unless our quotation expressly includes them. We do not set those third-party charges.

Refunds and contact

Refund entitlements and timescales are set out in our Refund Policy. We normally refund to the original payment method; a different method requires agreement. Refunds required by consumer law will not be replaced with store credit without your agreement.

For payment queries, contact Sales@intersafety.co.uk or 01625 858008. Never send full card details or card security codes by email.